Privacy Policy

1. Scope of this policy

This policy applies to personal information handled through Toqsoft websites, enquiry and consultation forms, recruitment, support requests, business communications and related digital services. A specific client solution may have its own privacy notice where Toqsoft processes information on behalf of that client.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and professional details, such as your name, organisation, role, email address and telephone number.
• Information included in enquiries, project discussions, support requests, applications or documents you choose to provide.
• Technical and usage information, such as IP address, browser, device, referring page, pages visited and security logs.
• Communication preferences and records of relevant business correspondence.
• Candidate information submitted in connection with careers or internships.

Please avoid sending sensitive personal information unless it is necessary and we have specifically requested it through an appropriate channel.

3. How we use information

We use personal information where necessary to:

• Respond to enquiries and understand technology or business requirements.
• Prepare proposals, manage client relationships and deliver contracted services.
• Provide support, maintain service continuity and communicate operational updates.
• Evaluate job and internship applications.
• Protect our websites, systems, users and organisation from fraud, misuse and security threats.
• Meet legal, regulatory, accounting and contractual obligations.
• Improve our website, services and communications using appropriate analytics.

Our legal basis may include consent, steps requested before entering a contract, performance of a contract, compliance with law, or legitimate business interests balanced against your rights.

4. Sharing and international transfers

We do not sell personal information. We may share limited information with authorised personnel, Toqsoft’s regional business network, professional advisers and carefully selected technology or hosting providers where needed for the purposes described above.

Because our work can involve international teams and cloud services, information may be processed outside your country. Where required, we use contracts, access controls and other safeguards intended to provide an appropriate level of protection.

We may also disclose information when required by law, a valid legal process, or to protect rights, safety, systems or services.

5. Retention and security

We retain personal information only for as long as reasonably necessary for the purpose collected, contractual requirements, dispute resolution, security, and legal or regulatory obligations.

We use administrative, technical and organisational safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed completely secure, but we work to prevent unauthorised access, alteration, disclosure and loss.

6. Your privacy rights

Subject to the law that applies to you, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also have the right to complain to your local privacy or data-protection authority.

To protect individuals, we may need to verify your identity before completing a request. Some information may need to be retained where permitted or required by law.

7. Children, external links and changes

Our corporate website and services are not directed to children. Our website may link to third-party services whose privacy practices are governed by their own notices.

We may update this policy when our services, technology or legal obligations change. The current version and effective date will always appear on this page.