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E-COMMERCE & DIGITAL COMMERCE

Turn every digital transaction into a connected business outcome

Create B2B, B2C and hybrid commerce experiences that connect customers, products, pricing, payments, stock, fulfilment and service.

Discuss Your Commerce Platform Explore Commerce Models
Digital commerce journey from discovery to fulfilment

BEYOND THE ONLINE STOREFRONT

Connect customer experience with the operation behind every order.

A strong commerce platform does more than display products and accept payments.

Toqsoft connects the public buying experience to customer accounts, contract pricing, inventory, warehouses, finance, fulfilment, logistics and support.

We can create a purpose-built platform, extend an established commerce product, or integrate the digital channel into the systems your organisation already relies on.

COMMERCE FOR EVERY BUSINESS MODEL

Shape the experience around who buys, how they buy and how you fulfil.

Combine the relevant capabilities into one scalable platform while preserving different journeys, prices, approvals and service rules.

01

B2C commerce

Fast discovery, promotions, checkout, payment, delivery, returns and personalised customer accounts.

02

B2B commerce

Contract catalogues, negotiated prices, credit limits, purchase orders, approvals and repeat ordering.

03

Hybrid commerce

Serve consumers, trade customers, distributors and internal teams through tailored role-based journeys.

04

Marketplace platforms

Onboard vendors, manage catalogues, commissions, settlements, service levels and multi-party orders.

05

Omnichannel retail

Connect online, mobile, shop, call-centre and social channels with shared stock and customer history.

06

Subscription commerce

Manage plans, recurring billing, entitlements, renewals, upgrades, usage and customer retention.

07

Distributor ordering

Support territory, bulk ordering, dealer pricing, account balances, allocation and route fulfilment.

08

Mobile commerce

Deliver responsive or native shopping, ordering, payment, notification and loyalty experiences.

ONE CONNECTED COMMERCE CORE

Every interaction stays linked to the same product, customer and order truth.

Shared rules and integrations keep channels consistent while allowing each audience to receive the experience it needs.

Catalogue, content & pricing

Products, variants, bundles, media, availability, taxes, promotions and customer-specific prices.

Cart, checkout & payment

Flexible baskets, delivery choices, payment gateways, credit, fraud controls and confirmation.

Orders, stock & fulfilment

Allocation, warehouses, picking, dispatch, tracking, returns, refunds and fulfilment exceptions.

Customer service & insight

Accounts, loyalty, communication, support, conversion, margin and behavioural analytics.

THE COMPLETE COMMERCE JOURNEY

Design every stage as part of one continuous experience.

  1. 01

    Discover & decide

    Search, navigation, rich product content, recommendations, availability and transparent pricing.

  2. 02

    Order & pay

    Customer-aware checkout, tax, shipping, payment, credit, approval and fraud controls.

  3. 03

    Fulfil & communicate

    Orchestrate stock, warehouse, delivery, collection, notifications and exception handling.

  4. 04

    Support & retain

    Self-service, returns, refunds, loyalty, subscriptions, service and relevant future engagement.

THE RIGHT PLATFORM APPROACH

Build custom, extend a platform or connect both.

Architecture should follow commercial priorities, operational complexity, growth expectations and the systems already in place.

01Purpose-built commerceFor distinctive journeys, complex rules or a business model that packaged platforms cannot express cleanly
02Platform implementationConfigure and extend Shopify, WooCommerce or another suitable commerce foundation
03Composable commerceCombine specialised catalogue, content, checkout, payment and fulfilment services through APIs
04Commerce modernisationImprove an existing store in stages without unnecessarily replacing reliable business systems

SECURE, RESILIENT AND READY TO SCALE

Protect transactions without adding friction to the buying journey.

Apply secure identity, payment-token handling, privacy controls, role-based administration, fraud signals, audit history, monitoring and performance engineering across the platform.

IDENTITYPAYMENT SECURITYPRIVACYFRAUD CONTROLAVAILABILITYAUDIT

CONNECTED TO THE ENTERPRISE

Keep commerce aligned with the systems that run the business.

Synchronise customers, products, prices, stock, orders, invoices, payments and delivery events with ERP, CRM, finance, warehouse, logistics, marketing and service platforms.

DYNAMICS 365BUSINESS CENTRALSALESFORCESAPPAYMENTSLOGISTICSAZUREAPIs

A PRACTICAL DELIVERY PATH

Launch the right commerce foundation, then improve continuously.

  1. 01

    Understand the model

    Define customers, channels, products, pricing, fulfilment, integrations and measures of success.

  2. 02

    Design the journey

    Shape experience, architecture, data, operational workflows and platform responsibilities.

  3. 03

    Build & connect

    Deliver priority journeys, integrate trusted systems, migrate data and test complete transactions.

  4. 04

    Launch & evolve

    Support adoption, monitor performance and improve conversion, service, automation and reach.

CREATE COMMERCE AROUND YOUR BUSINESS

Let’s connect the buying experience to everything needed to deliver it.

Share your products, customer groups, channels and operational challenges. We’ll help define the right platform and a practical path to launch.

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