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Microsoft Dynamics:
Integration & Development

 

Toqsoft believes in providing utmost quality and finest delivery options of services. In-deep knowledge of Microsoft Dynamics CRM from both the development and localization perspectives, combined with our substantial experience in delivering large-scale software solutions, makes Toqsoft the quality choice for implementing CRM solutions in leading organizations.

Microsoft Dynamics GP and Microsoft Dynamics CRM are powerful business-management solutions that can empower people and organizations by allowing easy access to information where and when people need it. When integrated, the latest versions of these two solutions offer even more promise for business success. Together, they help you equip your organization with a complete view of customer information and broad, deep business management capabilities. In addition, both are integrated with the Microsoft Office System, and both are designed for rapid implementation, customization, and maintenance.

Microsoft Dynamics CRM is a customizable customer relationship management (CRM) solution that is to provide organizations with the critical information they need in order to impress, acquire and retain customers. Microsoft Dynamics CRM provides organizations with a highly flexible customer relationship management (CRM) platform that can adapt, grow, and scale along with your business. Microsoft Dynamics CRM is based on a commitment to providing organizations with the Power of Choice to make it easy for you to evolve your business unencumbered by technology limitations. With tools to enhance your company’s marketing, sales, and customer service processes, a solid analytics platform, and native integration with the Microsoft® Office Outlook® messaging and collaboration client, Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Extensive research and modeling of real-world businesses and business processes guided the development of Microsoft Dynamics CRM. As a result, this release fits the needs of real people working in today’s business environment while meeting the requirements of any size business, including global enterprises. All of these new capabilities are delivered on a flexible platform that can adjust and change as your business changes.

Toqsoft CRM solutions cover the entire project cycle:

  • Analyzing the client's requirements and needs
  • Designing the proposed solution
  • Customization of Microsoft CRM as per the client's requirements
  • Development of additional features as needed, on top of Microsoft CRM
  • Integration of the solution with other systems as needed
  • Testing and quality assurance
  • Installation on client site
  • Training and implementation

Features:

Microsoft CRM offers plenty of features that help in streamlining the process of customer management. These include

Flexible Architecture

Microsoft CRM has a customizable and flexible architecture. It can be easily customized to meet the unique business needs of individual organizations.

Centralized Customer Repository

Microsoft CRM provides a centralized customer repository wherein all data associated with customers can be stored, retrieved and viewed.

Order Management

Details of all orders placed by the customers can be stored and tracked.

Tight Integration

Microsoft CRM can be easily integrated with other business applications making it easier to share information across departments.

Multi-lingual

Microsoft CRM provides support for multiple languages such as English, Dutch, German, Spanish etc.

Lead Management

Microsoft CRM enables the capture and tracking of sales leads and opportunities.

Workflows

Flexible workflow features are provided ensuring that all workflow processes go through proper approval levels.

Access Modes

Microsoft CRM can be accessed online through a browser or can be accessed offline through Microsoft Outlook. Microsoft CRM is also accessible via mobile devices such as PDAs and mobile phones.

Marketing Management

Microsoft CRM includes features that enable managers to create and carry out marketing management activities such as targeted e-mail campaigns, identity and target top customers, etc.

Knowledge Base

Microsoft CRM enables the creation of a knowledge base that can include all sales literature, articles, publications, data etc. Detailed search parameters are provided enabling employees to access and view information contained in the knowledge base.

Service Scheduler

Microsoft CRM includes a service scheduler component that enables employees to schedule customer service appointments and reminders, book resources etc. This feature enables businesses to meet service requests on time thereby improving customer satisfaction.

Customer Service

Each customer service request can be assigned separate cases thereby ensuring proper management and tracking of all requests. Workflow processes can be set enabling customer service requests to be automatically routed to relevant employees for speedy resolutions.

Reporting Module

Microsoft CRM includes a comprehensive reporting module. Extensive statistical reports are provided enabling managers to evaluate and make more informed decisions. Performance reports can be generated to track and monitor the performance of individual employees as well as the business as a whole.


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